Due to an internal promotion, we are looking for an experienced administrator to join a customer support team. We are looking for someone who has experience working in an Administration role, ideally in the Automotive industry, is a fast learner, and is a great problem solver.
What You Will Be Doing
You will be required to including among other responsibilities:
- Diagnose customer issues and rectify or refer for more complex analysis as needed but keep ownership through to close off.
- Take customer calls (phone and email) and manage within our issue tracking software package.
- Provide rapid response to all calls and close promptly whilst ensuring the customer is satisfied and the issue is resolved.
- Ensure any reported bugs can be replicated.
- Provide suggestions to make help screens and reference guides more usable.
- Undertake product testing as directed.
- Undertake occasional client site visits to build understanding of the environment being supported.
What You Need to Have
- Excellent Administration skills, ideally in an automotive industry or dealership environment – either parts, service or finance/admin
- Experience in dealer management or ERP systems highly regarded
- Strong customer focus and an ability to work with customers of all dispositions
- Good analytical, problem solving and diagnostic skills
- An obvious and keen ability learn and ability to prioritise
- Ability to work under pressure and meet deadlines
- Good verbal and written communication skills
- A collaborative approach with good interpersonal skills
- Well-developed influencing skills
- Ability to work autonomously and remotely when required
How to Apply:
Please submit your updated resume using the link or send to [email protected] ensuring subject header identifies position applying for.
Right to Work
The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.
Superior People Recruitment operate nationally, offering 12 month guarantees on all permanent placements.
To see full list of current vacancies go to https://www.superiorpeople.com.au/vacancies
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